FAQs
Our
Frequently asked questions
How quickly can you respond to an IT emergency?
For our managed IT service clients, we guarantee a response time of 1 hour or less for critical issues. For non-managed clients, we typically respond within 2-4 hours depending on the severity of the issue. Our team is available after-hours for emergency support to ensure your business experiences minimal downtime.
Do you offer service agreements or is everything pay-as-you-go?
We offer both options to suit your needs. Our service agreements provide comprehensive coverage with predictable monthly costs and priority support. Pay-as-you-go services are also available for clients who prefer flexibility. We can discuss both options during a consultation to determine which approach best fits your business requirements.
Can you work with our existing IT infrastructure or do we need to replace everything?
We specialize in integrating with and optimizing existing IT infrastructure whenever possible. Our approach is to evaluate your current systems, identify areas for improvement, and recommend upgrades only when necessary. This helps maximize your previous IT investments while ensuring your technology meets your current business needs.
How do you ensure the security of our data during repairs or maintenance?
Data security is our top priority. We implement strict protocols including signed confidentiality agreements for all technicians, secure handling procedures, and controlled environments for all repairs. For sensitive data, we offer on-site service options so your devices never leave your premises. All our data handling practices comply with industry standards and regulations.
What size businesses do you typically work with?
We serve clients ranging from small businesses with 5-10 employees to medium-sized organizations with up to 250 staff members. Our scalable solutions can be tailored to meet the needs and budgets of various business sizes. Whether you're a growing startup or an established company, we have the expertise to support your IT requirements.
Do you provide training for our staff on new systems or software?
Yes, we offer comprehensive training services for all systems and software we implement. We understand that technology is only effective when your team knows how to use it properly. Training can be delivered in person, through customized documentation, or via virtual sessions. We also provide ongoing support to address questions as they arise after implementation.
